Friday, 3 February 2017

Live Chat with The Times (London)

(I am quite in favour of the new “Live-Chat” method of providing immediate help. Not, however, on the following occasion. But at least they gave me a transcript of the conversation!)

Chat Started: Friday, March 18, 2016, 15:40:30 (+0000) Chat Origin: TNL-SERVICE Agent Martha C ( 1m 41s )

Martha C: Hello, you’re chatting with The Times Live Chat Team. How can we help? ( 3m 7s )
Cawstein: Thanks. I submitted a Letter to the Time 14th March. It is of course exclusive to the Times, unless they do not use it. How can I tell? Or how long should I wait. ( 4m 36s )
Martha C: What do you mean ? ( 5m 32s )
Cawstein: I shall send the letter elsewhere if the Times does not publish it. Have They published it? ( 6m 14s )
Martha C: What letter Ian ? ( 6m 50s )
Cawstein: Er?? A Letter to the Editor of The Times (London) ( 8m 5s )
Martha C: We would not have received this letter as they are a different department. ( 9m 41s )
Cawstein: I can look in the times of today 18th March. But I do not have access to the Times of 15, 16, 17th March. Where can I get access to check? ( 11m 18s )
Martha C: To check what Ian ? ( 13m 21s )
Cawstein: For goodness sake Martha!!!! What is the use of having a person like you answering queries? Incidentally, it is not THEY who are a different department it is YOU !!! I am sorry to have wasted both your time and MY TIME

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